What should I do if my trip to Kumamoto is affected by the earthquake?

If your flight is canceled and unused, you can apply for a full refund. Partially used tickets are eligible for a no-fee refund based on airline review.

My flight hasn't been canceled yet. What should I do?

Monitor your airline's official website. If flights operate normally, you may proceed. For changes, follow your airline's announcements.

Are group tours still departing?

Ongoing tours are confirmed safe. Upcoming tours will adjust itineraries to avoid affected areas based on local conditions.

How do I apply for a refund?

Apply via the 'Order Inquiry' feature on Eyou Network's website or app. No additional service fees apply.

I have a future booking to Kumamoto. Should I cancel?

No new restrictions yet. Monitor Eyou Network's official updates for the latest information.

Strong Earthquake in Kumamoto, Japan! Eyou Network Announces Refund Policies – Full Airfare Refund Available Under 'One Condition'

Published Jul 29, 2026 6:00 PM ・ Updated Jul 29, 2026 7:24 PM ・ 5 min read ・ Source: PR Times

Following the earthquake in Kumamoto, Japan, Eyou Network has announced emergency response measures for affected travelers. Full refunds are available for unused flight tickets if the flight has been canceled.

A strong earthquake has struck Kumamoto, Japan, disrupting local transportation. In response, Eyou Network has announced emergency measures for affected travelers.

The company has confirmed that over 750 independent travelers are scheduled to depart for Kumamoto between today (the 29th) and August 5. Eyou Network emphasized that traveler safety is its top priority and stated it is closely monitoring the operational status of tourist sites and transportation networks while maintaining flexibility in travel arrangements.

✈️ Full Refund for Cancelled Flights (Unused Tickets)

Travelers whose flights have been officially canceled and who have not used any portion of their round-trip airfare are eligible to apply for a full refund. For tickets that have already been partially used, travelers may apply for a no-fee refund. The final refund amount will be determined by the airline’s review process. Eyou Network will not charge any additional service fees. Applications can be submitted directly through the order inquiry function on Eyou Network’s official website or mobile app.

🔔 For Flights Not Yet Cancelled – Monitor Updates

Travelers who have not received cancellation notices should continue to monitor flight status updates on the respective airline’s official website. If flights operate as scheduled, travelers may proceed with their journey as planned. Those wishing to modify their itinerary should follow the relevant announcements issued by their airline.

Group Tour Updates

For group tour travelers, currently ongoing or upcoming tours have not been significantly impacted. All travelers already on-site have been confirmed safe, and their tours are proceeding as scheduled. For upcoming group departures, travel agencies will flexibly adjust itineraries based on local conditions and avoid affected tourist sites.

Eyou Network urges travelers without cancellation notices to stay informed via airline websites. The company reiterated its commitment: 'We will continue close coordination with airlines and local suppliers, closely monitoring the latest developments and prioritizing traveler safety and overall travel quality through timely and flexible adjustments.'

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Source: PR Times
Category: News

Strong Earthquake in Kumamoto, Japan! Eyou Network Announces Refund Policies – Full Airfare Refund Available Under 'One Condition'

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