Taiwan Life and CTBC Insurance Sweep 10 Awards at 2026 Insurance Faith Hope Love Awards for Innovative Services and Outstanding Customer Experience

Life and property insurers dominate ten categories! Taiwan Life claimed seven honors at the 2026 Insurance Faith Hope Love Awards, winning Grand Prizes in 'Best Channel Strategy,' 'Best Insurance Professionalism,' 'Best Communications Office,' 'Best Product Creativity,' 'Best Social Responsibility,' 'Best Integrated Communication,' and securing three 'Best Professional Advisor' Grand Prizes along with four Excellence Awards. CTBC Property & Casualty Insurance also earned three Excellence Awards in 'Best Channel Strategy,' 'Best Social Responsibility,' and 'Best Professional Advisor,' bringing the total accolades to ten. The recognition spans product innovation, insurance services, and talent cultivation—truly living up to the number 'ten.'

The Insurance Faith Hope Love Awards ceremony took place on the 4th amid great fanfare. Taiwan Life's General Manager Chuang Chung-Ching attended alongside multiple executives to celebrate this moment of honor. The mascot Taiwan A-Long served as cheer captain for Team Taiwanlife, delighting fans with dance moves to the music. General Manager Chuang expressed gratitude for the jury’s recognition, calling it the most valuable gift for CTBC’s 60th anniversary. He affirmed that Taiwan Life will continue innovating its services and enhancing customer experience.

Taiwan Life continues to pioneer new business frontiers and expand customer engagement to create differentiated advantages. This year, it exclusively launched a pension program for public servants, obtained wealth management licenses, and began piloting high-net-worth client services through the Asia Asset Center. Leveraging diverse channels to meet segmented needs, the company has partnered with cross-industry allies to build a health-and-wellness ecosystem, creating a comprehensive protection network integrating wealth management and senior health—earning the 'Best Channel Strategy' Grand Prize.

Responding to rising longevity risks and increasing cancer incidence, Taiwan Life introduced the innovative 'Quasi-Reimbursement Fixed Amount' cancer insurance: the 'Drug Security One-Year Term Precision Medical Health Insurance Rider.' This policy includes precision medicine genetic testing and targeted drugs in its coverage, offering up to NT$150,000 for genetic testing and cumulative targeted drug costs of up to NT$5 million during the crucial three-year post-diagnosis treatment window. This significantly reduces the financial burden on families battling cancer. With an external benefit mechanism, it stands as the warmest support station for cancer patients, earning the 'Best Product Creativity' Excellence Award.

Taiwan Life and CTBC Insurance together won ten awards at the Insurance Faith Hope Love Awards, with General Manager Chuang Chung-Ching (fourth from left) celebrating the achievement with his team. (Photo/Taiwan Life)

Taiwan Life views talent as the cornerstone of sustainable development, building successor pipelines and cultivating cross-generational professionals across three pillars: expertise, organization, and culture. Through diversified digital learning, systematic enhancement of core competencies, and leadership potential development, the company has assembled a sustainable corporate task force, winning the 'Best Insurance Professionalism' Excellence Award. Recognizing generational differences, it has tailored the 'Dragon Diamond Program' for fresh graduates, using innovative communication language and an 'air, land, sea' omnichannel marketing strategy to achieve talent multiplication. The proportion of new insurance advisors under age 30 has risen for three consecutive years, reaching 44% of new hires in 2025—earning recognition with the 'Best Integrated Communication' Excellence Award.

Beyond core insurance operations, the company remains committed to corporate social responsibility. Taiwan Life collaborates with cross-sector partners and stakeholders to host diverse public welfare initiatives such as intergenerational walking events and financial forums, transforming into an all-age financial education platform. It promotes fair customer treatment and inclusive finance, deepening the sustainable impact of insurance and winning the 'Best Social Responsibility' Excellence Award. Tainan Direct Branch One Communications Office won the 'Best Communications Office' Grand Prize, guided by the principles of learning, wealth, and the inheritance of health and happiness. Externally, it safeguards clients’ health and wealth; internally, it motivates partners to pursue both health and prosperity, aiming to reach international stages as comprehensive professional insurance advisors.

CTBC Property & Casualty Insurance also delivered outstanding results. For six consecutive years, it has donated premiums for micro-insurance targeting disadvantaged groups, leveraged its core business to offer green insurance products, promoted environmental sustainability, and conducted anti-fraud awareness campaigns—exerting influence as a sustainable financial institution and earning the 'Best Social Responsibility Award' Excellence Award. Adhering to the core strategy of 'multi-channel advancement and digital-driven growth,' it effectively utilizes group resources and collaborates with bancassurance agents, external banks, and telecom partners. Through 'segmented targeting' and 'scenario-based digital operations,' it enhances channel synergy and value, maintaining its title as the fastest-growing domestic P&C insurer—securing the 'Best Channel Strategy Award' Excellence Award.

On the individual award front, Li Meng-Zhang, Deputy Director of Taiwan Life’s Product Actuarial Division, continuously advanced his professional career, obtaining multiple domestic and international certifications including Fellow of the Society of Actuaries. He led his team in completing the IFRS 17 alignment and next-generation solvency capability system projects for the life insurance industry, enabling smooth compliance with international standards—earning the prestigious 'Best Professional Advisor' Grand Prize. Chen Pen-Li, Deputy Director of CTBC P&C’s Channel Division I, brings over 30 years of experience in the P&C sector. In 2025, he led his team to achieve a record 33% performance growth while strengthening horizontal coordination between the financial holding company and subsidiaries, maximizing group synergies. His innovative thinking and integration capabilities earned him the 'Best Professional Advisor' Excellence Award. From individuals to teams, Taiwan Life innovates with heart, delivering the warmest and most thoughtful customer experiences, aspiring to become the leading Chinese-language insurance service brand.

Taiwan Life and CTBC Insurance won ten major awards at the 2026 Insurance Faith Hope Love Awards, with their innovative services and exceptional customer experiences repeatedly recognized. (Photo/Taiwan Life)