[Case Study] Wagokoro System Adopts Document Creation Service 'VIRTUAL PLANNER', Visualizing Product Appeal and Streamlining Customer Support Through Their First White Paper

Streamline Inc. (Headquarters: Shinagawa-ku, Tokyo, CEO: Yoji Kajiyama) has implemented its document creation outsourcing service 'VIRTUAL PLANNER' for Wagokoro System Inc. Through this introduction, we provided comprehensive support for white paper production with professional structuring and design. By making the product features easier to understand, detailed questions from customers decreased, achieving more efficient customer support and improved product appeal.

Background and Challenges of Introduction Wagokoro System Inc. was using pamphlet-style product introduction materials, but the content and format had become outdated, necessitating a fundamental overhaul to effectively convey the product's appeal. Although they considered creating a new white paper as a solution, they lacked internal production know-how. Therefore, they requested production from Streamline, whose service overview and case studies were easy to understand.

Effects After Introduction - Product features became clear, reducing questions from customers The appeal of the product can now be communicated intuitively, resulting in fewer detailed questions from customers after meetings. - Highly appealing materials completed with minimal effort Even with limited meeting times and reference materials, a content-rich white paper was completed through accurate hearing and information organization. - Accessible design matching the target audience Based on the actual sales flow, the design was finished with gentle, easy-to-understand illustrations to ensure on-site customers can pick it up without resistance.

Material Design (Before) (Image of the previous material)

Material Design (After) (Image of the new material)