Florence Generates 6,000 Hours of Reclaimed Time Annually Using Teachme Biz; Disability Employment Team Supports Core Operations

Studist Corporation, which supports the realization of lean operations, announced that Florence, a certified NPO, has achieved significant results by using the AI manual platform 'Teachme Biz' to visualize and transfer non-core tasks of specialists, such as childcare workers and nurses, to its disability employment team.

By leveraging Teachme Biz to promote task transfer to the disability employment team, the organization achieved over 6,000 hours of reclaimed time in fiscal 2025, allowing specialists to focus on their core responsibilities.

In recognition of these efforts, the organization received the 'Diversity Award' at the Teachme Biz Award 2025, presented to companies that empower diverse talent.

Background and Objectives Florence, a certified NPO operating over 10 businesses, faced serious issues with operational inconsistency and dependency on individuals due to outdated manuals and verbal instructions during rapid organizational expansion.

Its disability employment team, 'Operations,' consisting of 11 staff members with disabilities, operates with the KPI of 'time reclaimed for the requesting department.' However, existing complex manuals limited the ability of staff with disabilities to perform tasks autonomously.

Key Usage Methods - **Image-Centric Universal Design Manuals**: By minimizing text and using photos to illustrate steps, the organization created a system where everyone can maintain high hygiene standards regardless of individual language comprehension characteristics. - **Task Execution and Manual Delivery**: Tasks are standardized, and the manuals are delivered as 'deliverables' to requesting departments, establishing them as a common information infrastructure across the entire company. - **Integration with Operational Tools**: A direct link was created from task management apps to Teachme Biz manuals, allowing staff to work without confusion.

Results Task categories handled expanded from about 10 to over 40. Reclaimed time grew dramatically from 2,800 hours in fiscal 2023 to over 6,000 hours in fiscal 2025. This has led to reduced overtime for specialists and fewer errors in accounting tasks. Furthermore, the organization has achieved zero turnover among these staff members over the past eight years.