How to Optimize Customer-Related Operations Requiring Individual Responses in the Era of ERP Standardization

Pioneering the future of a digitally and AI-connected society, Technos Japan Co., Ltd. (Headquarters: Shinjuku-ku, Tokyo; President and CEO: Takashi Yoshioka; hereinafter "Technos Japan") will host a free webinar on Thursday, July 23, 2026, titled "Optimizing Individual Responses for Customer-Related Operations Excluded from ERP Standardization."

Registration URL: https://cbp.tecbp.com/webinar/20260723

Background

While many companies are advancing ERP standardization, the need to address individual customer requirements that cannot be absorbed by standard functions has emerged as a new challenge. In practice, staff are often forced to handle individual customer rules and exceptions manually or with Excel, leading to increased workloads and risks to business continuity due to the personalization of reporting and exception handling. Additionally, in IT departments, the proliferation of add-ons and on-site tools developed to meet field needs has caused issues such as data fragmentation and knowledge silos.

In response to this situation, interest is growing in approaches that maintain ERP as a standard while enabling individual requirements to be handled in peripheral systems.

In light of these corporate challenges, we will host a webinar introducing concepts and practical methods for balancing ERP standardization with individual customer responses, from both data integration and AI development perspectives.

Recommended for

◇ Procurement and purchasing departments, order management, sales, sales administration, and sales management departments

- Manually handling individual customer rules and exceptions using Excel, resulting in high workloads

- Customer-specific responses, reporting, and exception handling have become personalized, causing operations to stall when personnel change

◇ Information systems departments

- Add-ons and on-site tools for customer responses have proliferated, and you wish to control personalization and data fragmentation

- Seeking methods to absorb individual requirements while maintaining ERP as a standard

Webinar Overview

Title: "Optimizing Individual Responses for Customer-Related Operations Excluded from ERP Standardization"

Date and Time: Thursday, July 23, 2026, 14:00–15:00 JST

Format: Online via Zoom

Fee: Free (prior registration required)

Speaker: Tomotaka Sakaguchi, Marketing & Sales Division, Technos Japan Co., Ltd.

Registration URL: https://cbp.tecbp.com/webinar/20260723

About the Inter-Enterprise Collaboration Platform "CBP"

CBP is a collaboration platform designed to flexibly and in real-time utilize information exchanged between companies. CBP consists of two core platforms: an inter-enterprise transaction platform that stores and utilizes data, and a data integration platform that connects data. It enables smoother communication through data utilization and enhances productivity across the entire supply chain. For details, visit https://cbp.tecbp.com/.

About Technos Japan Co., Ltd.

Technos Japan's group mission is "Realizing business transformation for enterprises through digital technology and AI," with the vision of "LEAD THE CONNECTED SOCIETY TO THE FUTURE." We support data-driven management for enterprises. Since our founding in 1994, we have provided ERP system consulting and integration services, supporting core business transformation for enterprises. Currently, we offer a comprehensive "ERP×CRM×CBP" solution by combining CRM and our proprietary inter-enterprise collaboration platform "CBP," supporting advanced management and operations. Going forward, we will promote the integration of business processes—including commerce, logistics, and finance—through digital and AI technologies, contributing to overall optimization and the advancement of DX and AX for client companies and their industries.

【Company Overview】

Company Name: Technos Japan Co., Ltd.

Headquarters: 14F, Tokyo Opera City Tower, 3-20-2 Nishi-Shinjuku, Shinjuku-ku, Tokyo

Representative: President and CEO Takashi Yoshioka

Established: April 27, 1994

Capital: JPY 303 million

URL: https://www.tecnos.co.jp/

*Company names, product and service names in this text may be trademarks or registered trademarks of their respective companies. Trademark symbols (™, ®) are not indicated in the text.