TIS Launches 'ServiceNow Offering Service' to Optimize ServiceNow Implementation

TIS Corporation (headquartered in Shinjuku-ku, Tokyo; President and CEO: Yasufumi Okamoto; hereinafter 'TIS'), a member of the TIS INTEC Group, announces the launch of the 'ServiceNow Offering Service' on June 17, 2026, for enterprises considering ServiceNow implementation. The service supports the clarification of realistic implementation scope and visualization of return on investment through six offering menus and Fit&Gap analysis.

ServiceNow is a solution that integrates fragmented business processes, systems, and data across enterprises onto a single cloud platform, enabling workflow automation and operational efficiency. The 'ServiceNow Offering Service' leverages TIS's expertise in mission-critical domains to propose optimal solutions (offerings) tailored to enterprise challenges such as service desk efficiency, IT asset management, and enhanced security operations.

Background

In recent years, domestic demand for ServiceNow has grown significantly due to increased cloud adoption and the complexity of IT environments, as companies seek to integrate business processes and systems. However, its multifunctionality often complicates the identification of necessary features, leading some enterprises to struggle with excessive customization, increased operational burdens post-implementation, and stalled in-house development. Misjudging the scope of functionality or customization methods also risks making implementation projects unprofitable.

As a ServiceNow reseller and C&I (Consulting & Implementation) partner, TIS has supported ServiceNow implementation across diverse industries such as finance, manufacturing, and public sectors, leveraging extensive experience in cloud infrastructure and system operations. Through Fit&Gap analysis, TIS has proposed appropriate functionality scopes and out-of-the-box (OOTB) development methods, gaining high praise from clients for justifiable ROI and successful in-house operationalization.

Building on these insights, TIS now launches the 'ServiceNow Offering Service,' featuring six targeted solution menus to support optimal, tailored implementations for diverse enterprise challenges.

Overview

The 'ServiceNow Offering Service' is a comprehensive service that supports enterprises from initial problem identification through optimal implementation planning to ongoing operations. Key features include:

<Features>

1. Optimization of Implementation Scope via Six Problem-Solving Menus

Six offering menus are provided across IT operations domains. By clearly distinguishing necessary from unnecessary functions, the service enables optimal scoping, refined cost control, and maximized ROI. It comprehensively supports enterprise efficiency and governance enhancement across areas such as service desk optimization, IT asset management, and security operations.

<Six Problem-Solving Menus>

① Service Desk Efficiency Enhancement

Achieves automation and standardization of inquiry handling through AI utilization and FAQ construction.

② Advanced IT System Management

Integrates and automates IT operations such as incident response, achieving cost reduction and risk mitigation.

③ Enhanced Risk Response Capability

Centralizes configuration management to enable rapid identification of failure causes and impact analysis.

④ Optimization of IT Asset Management and Governance Support (Hardware Management)

Automates asset lifecycle from procurement to disposal, improving operational efficiency by reducing manual effort, cost, and risk.

⑤ Optimization of IT Asset Management and Governance Support (Software Management)

Integrates management of software asset usage and license information to prevent opaque cost increases.

⑥ Advanced Security Operations

Integrates and automates incident detection, response, and vulnerability management, reducing workload while enhancing security posture.

2. End-to-End Guided Support from Proposal to Implementation

Provides guided support spanning optimal implementation planning, license sales, system build, deployment, development, and operations. TIS conducts its specialized Fit&Gap analysis in advance※1 to establish realistic and feasible implementation plans. The service delivers roadmaps considering in-house development and phased releases, supporting long-term system utilization. This approach minimizes risks of over-investment or project deviation, ensuring smooth and sustainable implementation.

※1 Separate quotation required for Fit&Gap analysis under this service

<Pricing>

Varies based on specific challenges and requirements

For details, please visit:

https://www.tis.jp/service_solution/servicenow-offering/

Future Outlook

TIS aims for ¥2 billion in total sales and 10 client implementations by FY2027 for the 'ServiceNow Offering Service.' Moving forward, TIS will enhance functionality and operational optimization menus utilizing ServiceNow's AI Agent Orchestrator to further support enterprise in-house development and advanced IT operations.

About TIS Corporation (https://www.tis.co.jp/)

As a member of the TIS INTEC Group, TIS serves as a business partner to over 3,000 companies across finance, industry, public sector, and distribution services, addressing diverse management challenges with IT solutions that support growth strategies. Leveraging over 50 years of industry knowledge and IT construction expertise, TIS delivers co-created IT services for society and clients in Japan and the ASEAN region, aiming to realize a prosperous society.

About the TIS INTEC Group

The TIS INTEC Group, with over 20,000 employees globally, operates under the slogan 'Using IT to fulfill society's aspirations,' providing IT services to address social challenges such as financial inclusion, urban concentration and rural decline, low/decarbonization, and health issues. As a digital technology-driven mover, the group creates new value and contributes to a sustainable, prosperous society and human well-being.

* Company and product names mentioned are trademarks or registered trademarks of their respective companies.

* The information contained herein is current as of the announcement date. It may differ from the latest information.

Inquiries regarding this service

TIS Corporation, 1st IT Infrastructure Technology Division, IT Infrastructure Business Division, IT Infrastructure Business Promotion Department

E-mail: [email protected]