Todoker Publishes Case Study of Panasonic HVAC & CC Implementation

Todoker Inc. (Headquarters: Chiyoda-ku, Tokyo; CEO: Takeshi Nojima; hereinafter 'Todoker'), provider of the cloud-based mail and delivery management system 'Todoker', has published a case study on the implementation of 'Todoker' at Panasonic HVAC & CC Co., Ltd.'s Kasugai, Aichi site—the global development hub for air conditioning and indoor air quality (IAQ) products.

At this site, package handling had become a major challenge due to the rise of e-commerce and remote work. Delivery drivers struggled to contact recipients, while the administrative team responsible for notifications spent 2–3 hours daily on manual email alerts. The lack of transparent delivery records also caused frustration among employees, creating an inefficient and frustrating situation for all parties. To address these on-site challenges, the administrative department directly reported the situation to management and initiated reform. During the 'Todoker' trial, the actual volume of deliveries—over 1,500 per month—was 3.75 times higher than the initial estimate. This case study reveals the solution chosen by the company, highlighting not just time savings, but also the psychological transformation that fostered 'trust' and 'peace of mind' across the workplace.

▼ Full interview with the case study https://www.todoker.com/stories/panasonic

Case Study Summary

[Background and Challenges]

Challenges due to the surge in frequent small deliveries With the spread of B2B e-commerce, field engineers and employees could easily order parts and general supplies with a 'one-click' system. However, this led to a sharp increase in individual orders. The administrative team, responsible for receiving and notifying recipients, spent 2–3 hours daily checking each delivery slip and sending individual email notifications.

Challenges due to the spread of remote work The elimination of internal landlines, transition to company smartphones, and increased remote work created new issues: delivery drivers reported 'calls go unanswered' and 'employees are not in the office and cannot pick up packages immediately'.

Challenges due to lack of transparency in delivery records Without a clear record of handovers, employees were left wondering, 'I ordered it, but when did it arrive?', creating a frustrating experience.

[Key Implementation Results]

Visualization of latent demand: 'Over 1,500 items per month' Initially estimated at around 400 items per month, the centralized management via Todoker revealed over 1,000 deliveries during the trial period. Ultimately, the actual volume reached over 1,500 items per month—3.75 times the initial estimate—accurately visualizing the true scale of deliveries.

Dramatic efficiency: 'Completed in seconds' By simply taking a photo of the delivery slip using an iPad or smartphone and sending it, staff could instantly notify recipients. This reduced the time per notification from 3 minutes to just seconds, achieving a dramatic improvement in efficiency.

Reduced anxiety and inquiries drop to 'nearly zero' The photo-based notifications eliminated employee uncertainty about whether their ordered items had arrived. As a result, inquiries to the administrative team dropped to nearly zero.

A positive cycle of 'Thank you' across the workplace With photo notifications, employees felt reassured that 'the admin team is properly handling my deliveries'. This led to a visible increase in employees smiling and saying 'thank you'. These small moments accumulated, strengthening trust and relationships across the entire workplace.

<Comment from the responsible person (excerpt)>

'I believe that even a small notification like 'your package has arrived', when delivered with a photo, gives recipients the reassurance that 'the admin team is properly handling my deliveries'. The increasing number of employees saying 'thank you' is a symbolic change. We truly feel that this seemingly minor improvement in parcel management has fostered trust across the workplace and created a positive cycle throughout the entire organization.' (Mr. Uchida, Section Chief, General Affairs, IAQ Business Division / IAQ HR Department)

Read the full interview here: https://www.todoker.com/stories/panasonic

[Company Profile] Panasonic HVAC & CC Co., Ltd.

Business: Development, manufacturing, sales, installation, and service of home air conditioners, indoor air quality (IAQ) products, heat pump water heaters and other water-related products, air conditioning devices, and refrigeration units.

URL: https://panasonic.co.jp/hvac-cc/corp/

About Todoker

Todoker Inc. aims to realize flexible workstyles and new office models by digitizing the receipt and delivery of mail and packages, with the mission of 'connecting people and things'. Service Page

https://www.todoker.com/

Mail and Delivery Management Application 'Todoker'

A cloud-based application that centrally manages mail and deliveries arriving at offices. Easily start digital management of mail and packages via smartphone or PC. Supports centralized management of receipts and shipments, enhances information governance, and supports new ways of working. 'Todoker' Service Page

https://www.todoker.com/

Mini BPO Service for Mail and Delivery Management 'Cloud Mail Room'

A remote service where Todoker handles the receipt, sorting, notification, and forwarding of office mail. Employees receive mail notifications in image format and can request PDF scans or forwarding with a single button. Reduces the need for employees to come to the office for mail and helps alleviate administrative staffing shortages. 'Cloud Mail Room' Service Page

https://www.todoker.com/product-cloudmail

Company Overview

Company Name: Todoker Inc.

Headquarters: 1F, Daini Chichibu-ya Building, 1-3-12 Hirakawacho, Chiyoda-ku, Tokyo

Established: July 24, 2018

CEO: Takeshi Nojima

Business Activities:

Development and operation of 'Todoker', a cloud application for managing office and facility logistics

Provision of 'Cloud Mail Room', a remote mailroom service that digitally notifies and manages office mail

Implementation Cases:

Kokuyo Co., Ltd. and Kokuyo & Partners Co., Ltd.

Lake & Co., Ltd.

Official Character: 'Todoker-kun' from 'Todono'