MUFG Bank Receives 'FDUA Award Grand Prize' at FDUA Award 2026

Press Release Translation

Mitsubishi UFJ Trust and Banking Corporation (President: Hiroshi Kubota; hereinafter "MUFG Bank") has received the highest honor, the 'FDUA Award Grand Prize', at the 'FDUA Award 2026' hosted by the Financial Data Utilization Association (FDUA).

This award recognizes the bank's initiative to redefine the deep specialized knowledge cultivated as a trust bank as an enterprise asset—a source of competitiveness in the generative AI era—and to establish an enterprise knowledge base that allows for cross-departmental utilization, inheritance, and swift, continuous access by employees.

1. About the 'FDUA Award'

The 'FDUA Award' is an honors program that recognizes efforts by financial institutions in Japan that have contributed to the advancement of financial data utilization and infrastructure development. The Grand Prize is awarded to the financial institution evaluated as having the most outstanding performance in these areas.

FDUA is an organization established by financial institutions and AI startups, formed to promote the practical adoption of AI and data utilization within the financial sector as digitalization accelerates.

2. About the Awarded Initiative

- Award Name: FDUA Award 2026 Grand Prize - Project Title: Realizing Business Transformation and Enhanced Competitiveness through the Establishment of an Enterprise Knowledge Base Utilizing Generative AI

Project Overview: - Constructed a mechanism to continuously expand and improve on-site knowledge by utilizing AI assistants for systematic maintenance of knowledge databases, creation of specialized terminology dictionaries, and structuring of unstructured data. - Expanded to 4 business areas and 9 operations as of January 2026, growing into an initiative that achieves operational efficiency of 71,000 hours per year.

Evaluation Points: - Redefined the source of competitiveness in trust business not as 'AI model sophistication' but as 'Enterprise Knowledge' itself. - Demonstrated commitment to foundational infrastructure such as specialized terminology dictionaries and unstructured data conversion, achieving implementation in a short period. - Achieved growth to 71,000 hours of efficiency gains across multiple business areas by Jan 2026. - Established sustainability and scalability through a field-led improvement cycle and CoE-driven organizational framework.

3. MUFG Bank's Initiatives Utilizing Generative AI

Mitsubishi UFJ Trust and Banking Corporation has been working on the internal implementation of generative AI since the first half of fiscal year 2023.

Trust banking operations rely on a foundation of high-level specialized knowledge regarding laws, product design, and business processes. This knowledge is the source of problem-solving capability and competitiveness. However, challenges existed: manuals, past inquiries, and veteran experience were scattered across departments, leading to time-consuming search, understanding, and knowledge transfer, with critical know-how becoming 'tacit knowledge' personalized to specific employees.

To address these issues, the bank combined generative AI and other digital technologies with its deep specialized knowledge base. It built a knowledge management infrastructure to convert tacit knowledge into 'explicit knowledge' that can be utilized and continuously leveraged organizationally to drive business transformation and strengthen competitiveness.

In addition to the awarded initiative, the bank is promoting efforts—supported by various business partners and AI startups—in document generation/verification requiring specialized expertise, data management supporting the knowledge infrastructure, and the fostering of a culture that encourages individual employee challenge.

Going forward, the bank aims to further elevate its knowledge management to leverage individual employees' insights and experiences as organizational power, thereby enhancing value provided to customers and achieving sustainable corporate value growth.