Tram System's Telephone Line Service "TramLine" Begins Integration with Cloud-Based CTI "CT-e1/SaaS"

Tram System Co., Ltd. (Headquarters: Nagoya City, Aichi Prefecture, President and CEO: Yukihiro Kajita, hereinafter referred to as Tram System) is pleased to announce that it has begun integration between its telephone line service "TramLine" and the cloud-based CTI "CT-e1/SaaS" provided by Comdesign Inc. (Headquarters: Chiyoda-ku, Tokyo, President and COO: Ryoshi Fujimori).

This integration enables TramLine to be used in combination with the cloud-based CTI "CT-e1/SaaS". Tram System will expand its service offerings in the contact center market and respond to a wider range of customer needs.

Background of the Integration

In recent years, the use of cloud services has been expanding in the contact center market, and companies are required to be able to flexibly build communication infrastructure that suits their business operations.

Tram System has been providing voice communication solutions such as cloud PBX and cloud contact centers, including its telephone line service "TramLine".

This integration further accelerates the enhancement of our contact center solutions. By integrating with the cloud-based CTI "CT-e1/SaaS," which offers high functionality and flexibility at a low cost and without the need for dedicated equipment, we will further expand the range of solutions we can offer to our customers and promote initiatives for expansion into new markets.

Value Brought by Integration with "CT-e1/SaaS"

This integration allows customers to use TramLine's low-cost, high-quality voice infrastructure in combination with CT-e1/SaaS's flexible CTI functions.

Furthermore, the "mash-up" concept advocated by CT-e1/SaaS enables flexible integration with various solutions such as CRM, speech recognition, and generative AI.

Through this integration, companies can build highly scalable contact center environments that also look towards future AI utilization, by combining optimal systems according to their own business operations and operational policies.

About "CT-e1/SaaS"

"CT-e1/SaaS" is a cloud-based CTI service provided by Comdesign. In addition to the benefits of cloud services such as low cost and no need for dedicated equipment, it also features a high degree of functional coverage and flexible customization for each adopting company, and has been adopted by over 1,950 tenants and 34,000 seats in total.

For details, please refer to the following URL:

https://comdesign.co.jp/

About "TramLine"

"TramLine" is a telephone line service provided by Tram System Co., Ltd. By utilizing the lines of major telecommunications carriers, it ensures call quality equivalent to that of major carriers while achieving reasonable call charges through its proprietary system.

It can be introduced without changing existing equipment, thus reducing initial investment and enabling communication cost reductions immediately after implementation. Furthermore, it supports cloud plans that handle nationwide regional numbers (0AB-J numbers) and toll-free numbers, and is equipped with a dedicated support desk available 24/7/365, meeting the needs of a wide range of scales from small and medium-sized enterprises to enterprises and multi-site contact centers.

For details, please refer to the following URL:

https://tramsystem.co.jp/vaas

Future Outlook

Tram System views this integration as an important initiative in the contact center market.

In the future, we will strengthen our value provision in the next-generation contact center domain utilizing speech recognition and AI, while leveraging the high scalability of CT-e1/SaaS.

We will also promote integration with various cloud services to support the advancement of corporate communication infrastructure and DX promotion.

About Comdesign Inc.

Comdesign was founded in 2000. In 2008, it began offering the cloud-based CTI service "CT-e1/SaaS". With its self-developed architecture offering high scalability and its service model "CXaaS," which can respond meticulously to user needs, it is supported by contact centers across various industries, from small to large scale.

*What is CXaaS (Customer Experience as a Service)?

"CXaaS" is a service model that provides not only cloud CTI functions required for contact centers and their development, but also the necessary support system by specialized engineers from provision to utilization, all for a fixed fee.

Related Book: "CXaaS: A New Cloud Service Model for "Proactive IT Utilization"" (Shoeisha)

About Tram System Co., Ltd.

Since its founding in 2008, Tram System has been developing cloud voice communication business utilizing infrastructure engineering. It provides innovative solutions including cloud PBX (UCaaS), cloud contact center systems (CCaaS), and cloud telephone line services (VaaS).

Tram System supports corporate growth by optimizing communication infrastructure while staying close to the customer's perspective.

https://tramsystem.co.jp/