Valtec Survey Reveals 73% of Employees Struggling with Phone Operations Expect High Impact from DX Solutions

Valtec Co., Ltd. (Headquarters: Shinjuku-ku, Tokyo), provider of the cloud PBX 'MOT/TEL' which boasts over 32,000 corporate implementations, conducted an online survey targeting 500 employees nationwide (men and women in their 20s to 50s). The survey investigated the relationship between the recognition of challenges in workplace phone operations and expectations for solutions.

In this survey, 198 employees (39.6% of the total) who answered that they 'have experienced a loss of concentration due to answering and routing calls' were defined as 'having challenges with phone operations'. The survey analyzed how expectations for solutions vary depending on the presence or absence of these challenges.

Survey Results

'Do you think your ease of working and productivity would improve if there was a system to manage after-hours calls with automated responses, or an environment where you could separate business and private numbers on a single smartphone?'

Focusing on the segment that feels challenged by phone operations (198 respondents), the proportion who answered that 'productivity would improve with solutions like after-hours automated response and number separation' reached 73.2%. This revealed a significant gap of 31.8 percentage points compared to the overall average (41.4%).

While the response 'things won't change even with a solution' accounted for 58.6% of the total, the reality emerged that the segment strongly feeling the challenge is less inclined to give up and has high expectations for solutions. The challenges of phone operations in the workplace are an 'unseen latent demand' and a crucial issue in work style reforms.

Expectations Rise Further Among Those 'Frequently Troubled'

Narrowing down to the 54 respondents who answered that 'loss of concentration due to phone routing happens frequently', the proportion answering that a solution would 'improve' things rose to 77.8% (42 respondents). It was confirmed that the deeper the trouble, the higher the expectations for a solution.

52.8% of Management Expect Solutions to be Effective

Looking at occupations, 52.8% (19 respondents) of management-level employees (n=36) answered 'improve', exceeding the overall average (41.4%) by 11 percentage points. The high expectations among management with decision-making authority can be seen as a result that encourages companies to consider implementing such solutions.

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The 'Things Won't Change Anyway' Mindset is Caused by a Lack of Awareness

The result that 58.6% overall felt things 'won't change/improve' does not mean there is 'no demand for telephone DX'. The structure is such that the segment not feeling challenged by phone operations, or the segment unaware of the existence of solutions, is pulling down the overall average.

As indicated by the 73.2% figure for expectations among employees feeling challenged (198 respondents), latent demand will significantly materialize if the challenges can be visualized. In the same survey, about 40% (39.6%) of all employees experienced a decline in concentration due to phone routing. Promoting the recognition of challenges among this segment is thought to be the key to the widespread adoption of telephone DX in work style reforms.

Valtec's cloud PBX 'MOT/TEL' provides concrete solutions such as after-hours automated responses, separate number usage, and reductions in phone routing toward this segment that 'feels the challenge but does not know the solution'. We will continue to support turning the resignation of 'things won't change anyway' into actual business improvements.

Survey Summary 73.2% of employees feeling challenged by phone operations (n=198) answered that 'productivity will improve with a solution'. This is 31.8 points higher than the overall average of 41.4%. This rises to 77.8% among the 'frequently troubled' segment (n=54). 52.8% of management have high expectations (Valtec survey, 2026, n=500).

Survey Overview Target: 500 employees (Men and women in their 20s-50s nationwide) Method: Online survey Valid responses: 500 Period: May 2026

DX Tool for Improving Phone Operations: Cloud PBX 'MOT/TEL' The cloud phone 'MOT/TEL' is a cloud-based business phone service usable on smartphones and computers, boasting over 32,000 corporate implementations. It solves common corporate challenges such as 'business interruptions due to routing main line calls' and 'handling calls on holidays or at night'. By establishing the 'right to disconnect'—allowing employees to focus on their primary tasks and refresh mentally and physically—it maximizes the productivity of the entire organization.

*Right to disconnect: The right to block communications outside working hours without suffering disadvantages for not responding.