Guide Solution 'Withdesk Automate' Begins Service for Sharp Finance Inc.

Withdesk Inc. (Headquarters: Shinagawa-ku, Tokyo; CEO: Yuto Taguchi; hereinafter referred to as Withdesk) has begun providing its guide solution 'Withdesk Automate' of the Digital Co-Experience platform 'Withdesk' to Sharp Finance Inc. (Headquarters: Chiyoda-ku, Tokyo; President: Shoichiro Takizawa; hereinafter referred to as Sharp Finance).

Overview of Withdesk Automate Implementation

By implementing Withdesk Automate provided by Withdesk, Sharp Finance will be able to offer operational guidance on their website to customers who have difficulty with website procedures or operations. The operational guidance will initially be used on the electronic contract page of 'SPEED II.Web,' a procedural system for business partners, with plans to sequentially expand the scope of application.

In this implementation, operational guidance such as speech bubbles and pop-ups can be displayed on the website that customers actually use, for procedures and points to note. This allows even those who are not proficient in web operations to complete procedures themselves, leading to a reduction in inquiries and input errors. Furthermore, the decision to implement Withdesk Automate was made based on the evaluation that operational guidance can be easily created with no-code from the management screen, thus reducing the operational burden.

Going forward, Withdesk will strive for further service development through Withdesk to resolve customer issues as quickly as possible and provide customer experiences that bring peace of mind.

Comments from Sharp Finance

Sharp Finance has implemented the guide solution 'Withdesk Automate' to more smoothly support customers' procedures for confirming contract details online in electronic contracts.

The implementation of 'Withdesk Automate' will enable us to create an environment where even customers unfamiliar with web operations can complete procedures themselves. We expect this to lead to a reduction in the number of inquiries and input errors.

Sharp Finance will continue to strive for improved customer convenience and further enhancement of service quality.

About Sharp Finance

<Company Profile>

Company Name: Sharp Finance Inc.

Location: Sumitomo Fudosan Kojimachi Garden Tower, 5-1-1 Kojimachi, Chiyoda-ku, Tokyo

Representative: Shoichiro Takizawa

Homepage: https://www.f-sfc.co.jp/

What is Withdesk?

Withdesk is a Digital Co-Experience platform that provides real customer experiences digitally. It aims to resolve customer issues as quickly as possible and provide customer experiences that bring peace of mind.

What is Withdesk Automate?

Withdesk Automate is a guide solution. A guide solution is a solution for teaching customers how to operate the web by having them follow operational guidance displayed on the website.

<Company Profile>

Company Name: Withdesk Inc.

Location: VORT Gotanda 11F, 1-27-5 Nishi-Gotanda, Shinagawa-ku, Tokyo

Representative: Yuto Taguchi

Homepage: https://www.withdesk.com/