X Mile Announces "Awareness and Actual Conditions Survey Report on Legal Amendments and DX - April 2026 Edition" Based on Survey of 354 Logistics Industry Professionals

X Mile Co., Ltd. (reading: Crossmile, Headquarters: Shinjuku-ku, Tokyo, Representative Director: Hiroyuki Noro, hereinafter "the Company"), which provides the SaaS platform "LogiPoke" for logistics businesses, has conducted an awareness and actual conditions survey regarding "Legal Amendments and DX" targeting 354 professionals in the logistics industry and is pleased to announce the compiled results.

The survey clarifies real-world challenges faced by the industry, including responses to the two logistics laws, the reality of labor shortages, and the status of DX adoption.

▼ Click here for the survey results report:

https://logipoke.com/whitepaper/TrackNewLegal-resarch202604

Easing of "Urgency" and Widening Response Gap: While the perceived labor shortage is trending downwards, approximately 15% responded that they have "not taken any action regarding legal amendments," highlighting a clear polarization in responses.

Dilemma of Improving Working Conditions: Companies prioritize improving driver compensation, yet show reluctance in negotiating freight rates to secure the necessary funds.

Expectation for "External Enforcement": There is a strong demand for penalties against shippers and public subsidies to ensure fair pricing.

Current Status and Challenges of DX Utilization: Currently, DX efforts are centered on "defensive" measures (alcohol checks, invoicing), but there is a growing desire for "management DX" such as cost management.

Barrier to Securing Human Resources: The biggest hurdle for the industry as a whole remains "difficulty in securing drivers."

▼ Main Survey Findings

1) Current State of the Logistics Industry: Corporate Disparities in Responding to Legal Amendments

Perception of labor shortage and status of response to legal amendments (existence of those taking no action)

2) Structural Challenges Regarding "Improving Working Conditions": Expectations for Better Treatment and External Factors

Current status of cost calculation (over 50% understand) and reluctance in freight rate negotiations, hurdles to salary increases. Expectations for penalties against shippers and public subsidies.

3) Current State of DX and Future Direction

Shift from "Defensive DX" to "DX for Revenue Management," need to reduce administrative burden.

Click here for survey results

▼ Details of Survey Results

1) Current State of the Logistics Industry: Corporate Disparities in Responding to Legal Amendments

Perception of labor shortage and status of response to legal amendments (existence of those taking no action)

While the perceived labor shortage has been decreasing year by year, approximately 15% responded that they have "not taken any specific action" regarding legal compliance. This highlights the growing disparity between companies that thoroughly enforce legal compliance and those that are falling behind due to resource shortages.

2) Structural Challenges Regarding "Improving Working Conditions": Expectations for Better Treatment and External Factors

Current status of cost calculation (about 50% understand) and reluctance in freight rate negotiations, hurdles to salary increases. Expectations for penalties against shippers and public subsidies.

There is a discernible contradiction: companies prioritize improving driver working conditions (salary increases) but are reluctant to negotiate freight rates, which are the source of funds for such improvements. It can also be inferred that many companies lack the logic for appropriate price pass-through and price setting. The strong demand for "external enforcement" such as penalties and subsidies suggests a weakness in their ability to determine prices internally.

3) Current State of DX and Future Direction

Shift from "Defensive DX" to "DX for Revenue Management," need to reduce administrative burden.

Current DX adoption is primarily focused on compliance with legal obligations and improving administrative efficiency (defensive measures), such as alcohol checks and invoicing. "Expense and cost management" is listed as a future consideration. To compensate for the aforementioned "lack of cost calculation," visualizing revenue through digital means will be key to enabling freight rate negotiations based on evidence with shippers.

Conclusion

The gap between companies that are proceeding with legal compliance and those that are not is widening. Moving forward, cost calculation and the "transition to autonomous management structures" through DX will be the turning point for survival.

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Survey Overview

・Survey Period: April 22, 2026 - April 29, 2026

・Survey Method: Internet Survey

・Survey Target: 354 logistics industry professionals (male and female) nationwide, aged 20-70.

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※If you wish to cite this survey, please contact our Public Relations at [email protected].

Reference: Past Survey List

4th Survey: [Survey on the "2024 Problem" for 220 Logistics Business Owners (Latest Edition)]

https://prtimes.jp/main/html/rd/p/000000100.000063503.html (Announced April 2, 2025)

3rd Survey: Logistics "2024 Problem": "Approximately 60% Feel a Decrease in Driver Working Hours"

https://prtimes.jp/main/html/rd/p/000000079.000063503.html (Announced November 26, 2024)

2nd Survey: [Survey on the 2024 Problem for 226 Logistics Business Owners, Part 2] Realities Immediately After Implementation, 50% of Transport Companies Still View the 2024 Problem as an Issue, While Countermeasures Increased to 30%, a Slight Advance in Initiatives After the Preceding Period

~ Top recruitment strengthening measures for labor shortages include "salary and bonus increases," "reduction of overtime," and "recommendation of paid leave utilization." The most sought-after drivers are "1-5 people" (approx. 50%), followed by "16 or more." ~

https://prtimes.jp/main/html/rd/p/000000041.000063503.html (April 25, 2024)

1st Survey: [Survey on the 2024 Problem for 300 Logistics Business Owners] 50% of Transport Companies View the 2024 Problem as an Issue, with Countermeasures Only at 20%, the Reason Being "Difficulty in Retaining and Securing Drivers" (43.3%) is Most Common.

Also released is the case study of Soshou Unyu Co., Ltd. in Chiba Prefecture, which achieved a management system with industry-inexperienced individuals by utilizing logistics DX for 2024 problem countermeasures. Report on Industry Survey and Case Study Analysis by Logistics Industry-Specific Cloud Service "LogiPoke"

https://prtimes.jp/main/html/rd/p/000000020.000063503.html (November 9, 2023)

X Mile Co., Ltd. Company Overview

Company Name: X Mile Co., Ltd. (Crossmile)

Representative: Hiroyuki Noro, Representative Director and CEO

Locations:

・Tokyo Office (Headquarters/East Side Square): Shinjuku East Side Square W7F, 6-27-30 Shinjuku, Shinjuku-ku, Tokyo

・Tokyo Office (Lucid Square): Lucid Square Shinjuku East 4F, 1-3-21 Okubo, Shinjuku-ku, Tokyo

・Osaka Office: Osaka Station Front Building No. 3, 4F, 1-1-3 Umeda, Kita-ku, Osaka

・Nagoya Office: Fushimi Square Building 4F, 2-9-14 Nishiki, Naka-ku, Nagoya

・Hiroshima Office: Sankyo Kyobashi Building 8F, 9-21 Kyobashi-cho, Minami-ku, Hiroshima

・Fukuoka Office (HCC Building): HCC Building 5F, 1-8-6 Daimyo, Chuo-ku, Fukuoka

・Fukuoka Office (Sanyo Nagahama Building): Sanyo Nagahama Building 6F, 2-3-6 Nagahama, Chuo-ku, Fukuoka

Established: February 2019

HP Site: https://www.xmile.co.jp/

Awards:

・Selected for Forbes JAPAN's "100 Japanese Startups to Watch in 2024" (2023)

・Certified as a "Healthy Enterprise" by the Japan Health Insurance Association's "Declaration of Health Superior Enterprise" (2022)

・Received the "WOMAN's VALUE AWARD" from the Japan Women's Value Training Association (2021)

X Mile's Vision: "A World Where Non-Desk Workers Take Center Stage Through the Power of Technology"

Japan's working population is projected to decrease by 14.28 million over the next 20 years. Occupations facing particularly severe labor shortages include drivers, construction workers, and security guards – "non-desk workers."

The problems that have become apparent in non-desk industries are broadly two-fold: "shortage of workers" and "low labor productivity."

We are currently working to solve both of these issues.

<Service Overview>

(1) SaaS Platform for Non-Desk Industries (Solving Low Labor Productivity)

In the transportation industry, alongside Japan's biggest driver shortage, which has become a social issue, there are many industry challenges to solve, such as the "multi-layered subcontracting structure" and "low labor productivity" centered around phone calls, paper, and fax. Crossmile supports the transportation industry, an infrastructure industry, by solving these issues with software, thereby maximizing business operators' sales and improving costs.

▼ Management Support Service "LogiPoke" for the Logistics Industry

This is a cloud service specializing in operational improvement and management support for the transportation industry, with its greatest feature being the ability to digitize all operations related to transportation businesses.

Contact for Inquiries about Products and Services

TEL: 050-1780-3184

HP: https://logipoke.com/

We are active on various social media!

・Helpful Columns: https://logipoke.com/column

・X: https://x.com/logipoke_xmile

・Facebook: https://www.facebook.com/logipoke

(2) HR Platform (Solving Worker Shortages)

X-Work is a recruitment system specializing in the logistics, transportation, and construction industries. It has over 700,000 registered users nationwide and over 20,000 business partners. It has been adopted by major groups, including listed companies. Additionally, we offer specialized recruitment services for roles such as drivers, construction managers, and mechanics, providing services that help secure immediately employable personnel.

https://x-work.jp/

We are active on various social media!

・Instagram: https://www.instagram.com/xwork2024/

・X: https://x.com/xwork_job

・TikTok: https://www.tiktok.com/@xwork2024

・YouTube: https://www.youtube.com/@xwork_official_channel

Recruitment Information

X Mile is actively recruiting individuals to join our challenge of transforming a massive industry.

Utilizing the funds raised, we will strengthen our talent acquisition and organization to drive DX in the enormous non-desk industry as a compound startup supporting multi-vertical business development.

Our company is composed of three divisions: the product division, focusing on roles such as software engineers, designers, and product managers; the sales division, including corporate sales and business development; and the corporate division, covering finance and human resources.

Through future recruitment activities, we will expand our organizations, particularly in the product and sales divisions, and recruit top management talent.

▼ Company Recruitment Information

・Recruitment Page Top: https://www.xmile.co.jp/recruit

・Company Introduction Materials: https://speakerdeck.com/xmile/recruit

・Concept Movie URL: https://www.youtube.com/watch?v=xbxtcc_m5qA

・Engineer Recruitment Information: https://recruit-xmile.notion.site/X-Mile-812097f723a74632ad23d86f7219d0e4

▼ Apply for a position here

https://www.xmile.co.jp/recruit

▼ Other / Inquiries

Please contact us via the inquiry form below.

https://www.xmile.co.jp/inquiry

Inquiries from the Press

X Mile Co., Ltd. Public Relations

MAIL: [email protected]

TEL: 03-6845-3624