IIJ Launches Comprehensive 'IIJ AI Utilization Support Solution' to Assist Enterprises in Building and Operating Generative AI Infrastructure

Today, IIJ announces the launch of the 'IIJ AI Utilization Support Solution,' a comprehensive service designed to support enterprises in adopting generative AI—from initial implementation and business integration to ongoing operation and organizational adoption.

The solution offers two service options based on customers’ AI adoption strategies and internal organizational structures: 'IIJ AI Utilization Support Solution with Dify' and 'IIJ AI Utilization Support Solution / Starter.' Both options involve building a dedicated application platform for each customer, equipped with essential functions for developing and using AI applications. 'With Dify' is designed for frontline staff to create AI applications tailored to their specific workflows, enabling each department to lead generative AI initiatives. 'Starter' provides IIJ-developed AI functions for business operations and supports custom development of AI applications or agents based on customer requirements. Additionally, IIJ offers end-to-end support—from planning and implementation to operation and long-term adoption.

Background

While the business use of generative AI is expanding, enterprises face challenges such as security, usage management, preparation of internal data for AI reference, and a shortage of AI-related talent and expertise. Furthermore, without clearly defined target operations or organizational strategies, companies often struggle to achieve widespread adoption and integration into daily workflows, even after deploying AI environments.

To address these challenges, IIJ leverages its expertise in security, cloud computing, data integration, and system integration to deliver a secure generative AI environment tailored to each customer, along with integrated support for implementation and operation based on their organizational structure and maturity level.

Solution Overview

The solution supports the development and use of AI applications and AI agents tailored to specific business needs. IIJ builds a generative AI foundation within Microsoft Azure for each customer, providing enterprise-grade features such as authentication and access control to ensure safe and appropriate use of generative AI.

This platform is not dependent on any specific large language model (LLM), allowing customers to select, add, or change LLMs based on their use cases and requirements. It supports Retrieval-Augmented Generation (RAG), which retrieves relevant information from internal documents and operational data to generate accurate responses. The platform also integrates with IIJ’s data utilization services and customers’ existing systems, enabling scalable expansion based on data sources and business domains.

Service Offerings and Features

The solution offers two service options based on the customer’s AI leadership structure and development/operation model:

IIJ AI Utilization Support Solution with Dify

IIJ has entered a service partnership with LangGenius, Inc., the provider of Dify—a no-code AI application development platform—to deliver a Dify-based AI development environment. This enables frontline staff to intuitively create AI applications tailored to their business needs through simple on-screen operations, empowering departments to drive generative AI adoption independently.

The platform includes enterprise management features such as user authentication, per-application access control, and usage logging to ensure secure and compliant AI application use. IIJ handles the setup, operation, and maintenance of both the Microsoft Azure and Dify environments, and supports customers in building in-house AI capabilities through sample applications and developer support.

IIJ AI Utilization Support Solution / Starter

This option provides a custom-built generative AI platform developed by IIJ, featuring AI functions such as chat generation, presentation creation, and document review. It also supports custom development of AI applications or agents based on customer-specific business needs and requests.

Additionally, IIJ provides tailored support throughout the AI adoption journey—from identifying business use cases and defining AI usage policies and guidelines, to improving RAG accuracy and optimizing post-deployment operations—based on the customer’s organizational maturity and adoption stage.

Usage Examples

IIJ AI Utilization Support Solution with Dify

<AI Application Creation Interface>

<Example of Using a Created AI Application>

IIJ AI Utilization Support Solution / Starter

<Example of Using an AI Agent>

Pricing

Custom quotation based on requirements

For more details, please visit:

https://www.iij.ad.jp/biz/ai-utilization

Going forward, IIJ will continue to enhance its AI implementation and operational support services to help enterprises safely and effectively integrate generative AI into their operations and sustain long-term adoption.