What effects did the introduction of 'Re:lation' have?

Initial response time was dramatically reduced from 2-3 hours to about 15 minutes, and missed responses and duplicate replies were eliminated.

What were the challenges Vision faced before the introduction?

There was no visibility of response status, posing a risk of missed responses, and the analog method of new employee training, where educators had to check in person, was a challenge.

What kind of companies are implementing it?

It has been implemented by over 6,000 companies, ranging from residential construction to agriculture, livestock, fisheries, recruitment, PR, and corporate sales.

How is the approval request function useful?

It allows supervisors to proofread and approve emails created by new employees on the system, enabling an efficient training system without physical movement.

What are the main features of 'Re:lation'?

It is a platform that centrally manages multiple inquiry channels such as email, phone, chat, and SNS, providing functions for response status visualization, AI-assisted responses, and task and process management.

Reducing Initial Response Time from 3 Hours to 15 Minutes: Visions Inc. Eliminates Operational Silos with 'Re:lation'

Published May 26, 2026 7:30 PM ・ Updated Jun 14, 2026 8:05 AM ・ 5 min read ・ Source: PR TIMES

Ingage Inc. has released a case study of Visions Inc. adopting the communication platform 'Re:lation.' By using Re:lation, Visions, which operates diverse businesses including housing equipment construction, successfully achieved zero response omissions and a drastic reduction in initial response time.

Challenges: Diversified Business and 'Invisible' Response Status Visions Inc., operating various businesses including housing equipment construction, previously managed customer support using a different email management tool. The company relied on a voluntary system where agents declared their handled cases via a separate chat tool. This created constant risks of response omissions due to failures to report, and accidental double replies.

Furthermore, new employee training was handled analogically, with supervisors physically visiting trainees' desks to check email drafts. This led to increased training costs and slow response speeds.

Solutions via 'Re:lation' To address these issues, the company adopted the communication platform 'Re:lation,' specifically utilizing the following functions:

- **Approval Request Function**: Supervisors review and approve email drafts created by new employees directly within the system. This eliminated the need for physical movement and built an efficient, online-complete educational system. - **Visualization via Status Management**: Progress statuses such as 'Not Started,' 'In Progress,' and 'Completed' are shared among the entire team. By switching to shared email addresses, staff can immediately cover for colleagues—even in their absence or after resignation—by referencing past history.

Results: Response Time Cut by Over 90% Following implementation, the company achieved the following:

1. **Drastic Improvement in Response Speed**: Initial response time was reduced from 2–3 hours down to approximately 10–15 minutes. 2. **Elimination of Omissions and Double Replies**: Through status management and comment functions, response omissions reached zero. 3. **Company-wide DX Promotion**: Following success in BtoC operations, usage has expanded to departments such as HR, PR, and B2B sales.

Mr. Sazawa, Manager of the Electric Business Division at Visions, commented: 'After implementing Re:lation, response omissions have dropped to zero. Since everything from report creation to sending is completed within the system, labor hours have been significantly reduced. The visualization of response times has streamlined mutual assistance and changed the mindset of the entire organization.'

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Source: PR TIMES
Category: News
Products / services: Re:lation

Reducing Initial Response Time from 3 Hours to 15 Minutes: Visions Inc. Eliminates Operational Silos with 'Re:lation'

⚡ Key Points

Solutions via 'Re:lation' To address these issues, the company adopted the communication platform 'Re:lation,' specifically utilizing the following functions:

Results: Response Time Cut by Over 90% Following implementation, the company achieved the following:

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