[B2B Back-Office Operations] About 70% Experience Unpaid Balances or Payment Delays Monthly! How Manual Processes Negatively Impact Business Growth?

Raccoon Financial conducted a survey of executives, accounting managers, and sales managers at B2B companies regarding the workload and challenges of back-office operations in B2B transactions.

Survey Background

Billing operations are essential for B2B transactions, yet many companies spend excessive time on monthly invoice issuance and payment verification. Manual, analog operations not only increase the burden on staff but can also unknowingly hinder business growth by pressuring sales activities and delaying market development.

Survey Overview

Survey on Workload and Challenges of B2B Back-Office Operations - Survey period: April 20 (Mon) – April 21 (Tue), 2026 - Survey method: Internet survey via PRIZMA - Sample size: 1,006 respondents - Target audience: Monitors identified as business owners, accounting managers, or sales managers at B2B companies. - Conducted by: Raccoon Financial

Survey Results

About 30% of companies use a team of 3 for invoice issuance.

When asked about their main business model, 'Manufacturing/Wholesale (25.3%)' was the most common response, followed by 'B2B e-commerce (21.4%)' and 'Subscription-based systems/cloud services (20.6%)'.

Regarding monthly invoice volume, '50-99 invoices (30.5%)' was the most frequent answer, followed by '10-49 invoices (28.0%)' and 'over 300 invoices (15.7%)'.

When asked about the number of staff involved in billing, '3 people (29.9%)' was the most frequent answer, followed by '2 people (24.4%)' and '5 or more (22.8%)'.

About 40% of companies spend 20-40 hours per month on billing.

The most common response for total time spent on billing was '20 to under 40 hours per month (37.6%)', followed by '10 to under 20 hours (28.2%)' and 'less than 10 hours (16.7%)'. Many companies spend dozens of hours monthly, revealing that several business days' worth of labor are being consumed by these tasks.