Automated Call Evaluation Service 'Dr.Tel' Ranks No.1 in Three Categories, Including Adoption Rate and Retention

Stadium, a group company of ExaWizards, is pleased to announce that its AI-powered automated call evaluation service, 'Dr.Tel,' has ranked No.1 in three categories in a market survey on automated call evaluation services conducted by the Japan Marketing Research Organization: 'Number of In-House Call Center Adoptions,' 'Number of BPO Call Center Adoptions,' and 'Retention Rate.'

We believe these results demonstrate that 'Dr.Tel' is widely embraced by both in-house and BPO call centers, maintaining high levels of satisfaction among users. Moving forward, we will continue to contribute to the growth of frontline staff and the maximization of call center productivity through transparent AI evaluations and feedback.

Three Categories where 'Dr.Tel' ranked No.1 - No.1 in Number of In-House Call Center Adoptions - No.1 in Number of BPO Call Center Adoptions - No.1 in Retention Rate

Key Features of 'Dr.Tel' - **Automated Detection and Audio Pickup** Automatically detects call reasons and outcomes, selecting and extracting sufficient amounts of call recording data necessary for feedback activities. - **Customizable Evaluation Criteria** Flexibly set or modify evaluation standards and items to match center policies and goals. - **Dual-Mode Analysis (Verbal & Non-Verbal)** Analyzes both the atmosphere/emotion of speech (non-verbal) and the conversation content itself (verbal) to visualize communicator strengths and areas for improvement. - **Automated Feedback Generation for Improvement** Instead of just providing scores, AI automatically generates comments that lead directly to concrete improvement actions, preventing dependency on individual management skills. - **Expert Support without Specialized Knowledge** We provide detailed support, ranging from operational design during implementation to proposing and lecturing on effective feedback methods.

Going forward, we intend to evolve 'Dr.Tel' beyond a simple evaluation tool into a comprehensive platform that supports CX enhancement, brand value creation, and the overall maximization of call center productivity.