Virtualex Systematizes and Launches AI Contact Center Support Services Utilizing Amazon Connect Customer
Virtualex Consulting Inc. (Headquarters: Minato-ku, Tokyo; President and CEO: Hayato Maruyama; herei… · 2026-07-08
バーチャレクス・コンサルティング株式会社 News Releases
Virtualex to Participate in AWS Japan's "Amazon Connect Customer x Generative AI Contact Center Experience Workshop"
Virtualex Consulting Inc. (Headquarters: Minato-ku, Tokyo; President and CEO: Hayato Maruyama; herei… · 2026-06-30
[2026 Customer Success Japanese Market Trends & Actual Condition Survey (2)] Customer Success Initiatives Accelerate Organizational AI Implementation; Full-Scale AI Adoption is 2.5 Times Higher Than in Non-Practicing Companies
Virtualex Consulting has released its 2026 survey on Customer Success in Japan. The data reveals tha… · 2026-03-30
Virtualex Achieves "Business Process Optimization" Using Generative AI in Email Response Operations for TEPCO Energy Partner
Virtualex Consulting assisted TEPCO Energy Partner in implementing the generative AI chatbot "Kotozn… · 2026-04-13
Virtualex to Exhibit at Call Center/CRM Demo & Conference 2026 in Osaka
Virtualex 將參加 2026 年大阪呼叫中心/CRM 展會，展示結合 AI 與人力的高效解決方案，協助企業應對客服人才短缺並優化 CX 轉型。 · 2026-05-11
[2026 Japan Customer Success Market Trends Survey] CS Barriers Shift with Phase: From Framework Building in Implementation to ROI Proof and Talent Shortages in Expansion
Virtualex Consulting has released the 7th edition of its '2026 Japan Customer Success Market Trends … · 2026-06-18
Virtualex and VX-Act Launch Co-Creation Support Service for AI-Powered Voice Data Analytics
Virtualex Consulting Co., Ltd. and VX-Act Co., Ltd. have jointly developed and launched an AI-powere… · 2026-06-17
[2026 Customer Success Japan Market Trends & Reality Survey (3)] Customer Success Becomes a 'Business OS', Over 80% of Executives Realize Its Necessity; Key to Success is the 'Depth' of AI Utilization
A new survey by Virtualex shows that over 80% of executives feel the necessity of customer success. … · 2026-04-06
Virtualex to Exhibit at Contact Center MashupBox 2026
Virtualex Consulting Co., Ltd. will exhibit at 'Contact Center MashupBox 2026,' a live event hosted … · 2026-06-16
Virtualex Achieves "Business Process Optimization" through Generative AI in TEPCO Energy Partner's Email Correspondence Operations
Virtualex Consulting supported TEPCO Energy Partner (TEPCO EP) in implementing the generative AI cha… · 2026-04-13
Virtualex Achieves "Business Process Optimization" through Generative AI in TEPCO Energy Partner's Email Correspondence Operations
Virtualex Consulting supported TEPCO Energy Partner (TEPCO EP) in implementing the generative AI cha… · 2026-04-13
[2026 Customer Success Market Trends in Japan (4)] Accelerating Polarization of Business Growth: CS 'Functions' Become the Decisive Factor for Revenue and Profit Increases
Virtualex Consulting's 2026 survey reveals that Customer Success has become an 'offensive growth eng… · 2026-04-10
[2026 Customer Success Japan Market Trends & Actual Status Survey (6)] Standardizing Execution Processes and Escaping the 'Trap of Period Management' to Unlock AI Potential is the Key to Monetization
Virtualex Consulting's 2026 survey reveals that standardizing execution processes in customer succes… · 2026-04-23
Virtualex Launches Beta Chat Version of 'CC-ExpAI', a Next-Gen Contact Center AI Agent Emulating Skilled Operator Behavior
Virtualex Consulting Inc. has launched the beta chat version of 'CC-ExpAI', a next-generation AI age… · 2026-05-20
Virtualex Achieves "Business Process Optimization" Using Generative AI in Email Response Operations for TEPCO Energy Partner
Virtualex Consulting assisted TEPCO Energy Partner in implementing the generative AI chatbot "Kotozn… · 2026-04-13
[2026 Customer Success Japan Market Trends & Reality Survey (3)] Customer Success Becomes a 'Business OS', Over 80% of Executives Realize Its Necessity; Key to Success is the 'Depth' of AI Utilization
A new survey by Virtualex shows that over 80% of executives feel the necessity of customer success. … · 2026-04-06
Virtualex Deploys AI-Powered Production Scheduler 'TENKEI' at Itoham Yonekyu Plant
Virtualex has implemented its AI-powered production scheduler, 'TENKEI for Production Planning,' at … · 2026-06-02
Virtualex Publishes Case Study on the Implementation of Call Center CRM Service 'Virtualex iXClouZ' at Tokyo Yakult Hanbai
Virtualex Consulting has published a case study detailing the implementation of its cloud-based CRM … · 2026-05-18
Virtualex Obtains Certification for Latest ISMS Standard 'JIS Q 27001:2025'
Virtualex Consulting has obtained certification for the latest information security management syste… · 2026-06-01
Virtualex to Exhibit at Call Center/CRM Demo & Conference 2026 in Osaka
Virtualex Consulting will exhibit at the Call Center/CRM Demo & Conference 2026 in Osaka in May, pre… · 2026-05-11
[2026 Customer Success Japan Market Trends & Actual Status Survey (6)] Standardizing Execution Processes and Escaping the 'Trap of Period Management' to Unlock AI Potential is the Key to Monetization
Virtualex Consulting's 2026 survey reveals that standardizing execution processes in customer succes… · 2026-04-23
[2026 Customer Success Japan Market Trends & Reality Survey (3)] Customer Success Becomes a 'Business OS', Over 80% of Executives Realize Its Necessity; Key to Success is the 'Depth' of AI Utilization
A new survey by Virtualex shows that over 80% of executives feel the necessity of customer success. … · 2026-04-06
[2026 Customer Success Japan Market Trends & Actual Situation Survey (2)] Customer Success Initiatives Accelerate AI Organizational Implementation, Full-Scale AI Utilization Reaches 2.5 Times That of Companies Not Implementing It
Companies implementing Customer Success have a 2.5 times higher rate of full-scale AI utilization co… · 2026-03-30
[2026 Customer Success Japanese Market Trends & Actual Condition Survey (2)] Customer Success Initiatives Accelerate Organizational AI Implementation; Full-Scale AI Adoption is 2.5 Times Higher Than in Non-Practicing Companies
Virtualex Consulting has released its 2026 survey on Customer Success in Japan. The data reveals tha… · 2026-03-30